Fix sign-in and sync problems

Most problems in the app come down to sign-in or sync. Here's how to sort out the common ones.

#Sign-in

The 6-digit code didn't arrive. Check spam and promotions folders, then tap Resend code. Make sure you typed the same email your office invited. The code is sent to your work email, not by text.

I forgot my password. On the password step, tap Email me a code instead.

"Continue with Google" doesn't sign me in. Google only works for an email your company already invited. Use the email-and-code sign-in, or ask the office to check the email on your invite.

I don't have an invite. There's no sign-up in the app. Ask your office manager to invite your work email from Homeforce on the web, then follow Get the mobile app and sign in.

"Can't reach Homeforce. Check your connection." Your phone has no internet. Move to better signal or Wi-Fi and try again.

I got signed out on my own. Your session ended, for example after an admin removed your access or you deleted your account from another phone. Sign in again. If it keeps happening, check with your office that your login is still active.

#Sync

Start with the dot on your photo in the top right. See Work offline for what each color means.

Orange dot, changes "waiting to sync". You're offline or on weak signal. Your work is safe on the phone. Get to better signal, then press and hold your photo to sync now. Keep the app open for a minute.

Red dot, "Can't reach Homeforce". Your phone has internet, but the last sync failed. Pull down on Today to try again. If it stays red for more than a few minutes, contact your office.

"Couldn't load your schedule". Tap Try again. If that keeps failing, tap Sign out and sign back in. You'll only see this when nothing is saved on the phone yet, so there's no unsynced work to lose.

Something I did disappeared after syncing. The office probably changed the same visit while you were offline (for example, they completed or canceled it). Their version wins. This also happens if a checklist was marked complete with a required item left blank. Check with the office and redo the step if needed.

#Missing or wrong visits

A visit isn't on my Today screen. You only see visits you're assigned to, from yesterday through the next six days. Pull down to refresh. If it's still missing, ask the office to check you're on the visit.

The time changed but my phone shows the old time. Pull down on Today. Reschedules show up on the next sync.

I'm in the wrong company. Open More and pick the right company under Company.

#Still stuck?

Open More and tap Get help. Mention the app version shown at the bottom of More.