Scheduling and dispatch

Use the dispatch board

See every tech's day on one timeline, drag waiting work onto the board, and keep the day on track from the office.

Schedule, reschedule and reassign visits

Drag visits onto a tech and time, move them between techs, send them back to the queue, or let AI Suggest pick the best tech.

Map and capacity views

See the day's visits and live tech locations on a map, check how booked your team is, and re-order routes to cut drive time.

Visit statuses

What Unscheduled, Scheduled, En Route, On Site and Completed mean, who moves a visit along, and how it changes the job's status.

On my way texts and appointment messages

The booking confirmation, day-before reminder, on-my-way ETA text and visit-completed text your customers get, and how to change or turn them off.

Book an appointment

Book a service call, estimate visit or multi-day crew job in one form, with a live view of who's free, or book a phone caller in under a minute.

Arrival windows and business hours

How long the arrival windows you promise customers are, where each booking method gets its window, and how business hours limit online booking.

See the week on the Schedule page

A day-by-day list of every visit booked for the next seven days, with times, customers and who's going.

Schedule crews and equipment

Set up crews, book a whole crew and your equipment onto a job, and see who's where all week on the crew board.

Handle weather delays

Check upcoming outdoor work against the forecast, move at-risk visits to the next workable day, and text customers in one click.

Scheduling workflows by trade

How HVAC, plumbing, electrical, painting, roofing, remodeling, route-based and cleaning companies typically schedule and dispatch in Homeforce.